An exciting opportunity has arisen for a Senior Account / Project Manager to join our growing team. You will be responsible for managing key client relationships, leading new product development projects, coordinating cross-functional teams, and driving continuous improvement across the department and wider business.
Key Responsibilities
- Client Relationship & Account Management
- Serve as the primary point of contact for a portfolio of key and strategic client accounts, building strong stakeholder relationships and delivering exceptional client satisfaction.
- Manage all client enquiries, complaints, and escalations in a timely and professional manner.
- Oversee customer re-orders, review costings, and ensure system data is accurate and up to date.
- Maintain strict client and company confidentiality at all times.
- Act as a brand ambassador for Contract Candles & Diffusers, promoting the business at every appropriate opportunity.
Project Management & Delivery
- Lead the end-to-end planning, execution, and delivery of client projects, ensuring delivery on time, within scope, and within budget.
- Produce accurate new product quotations and critical paths based on client briefs.
- Coordinate internal departments, clients, and third-party suppliers to ensure timely delivery of high-quality samples and finished products.
- Oversee first production runs for new products and conduct inspections to ensure specifications and customer requirements are met.
- Facilitate client forecasting to support long-term planning and commercial visibility.
New Product Development & Innovation
- Collaborate closely with the New Product Development team to identify opportunities and propose new initiatives for existing and prospective clients.
- Organise and facilitate meetings to support product development in line with sales enquiries.
Risk, Quality & Issue Resolution
- Manage and resolve production challenges, balancing the needs of the client with commercial objectives.
- Support the investigation and resolution of technical and quality issues, including customer complaints.
- Conduct post-project reviews and recommend improvements for future delivery.
Commercial & Financial Management
- Monitor project budgets and provide accurate financial reporting and forecasts.
- Manage client contracts, legal documentation, and negotiate SLAs where required.
- Identify opportunities to expand the client base and support business growth initiatives.
Continuous Improvement & Internal Collaboration
- Identify opportunities for operational improvement and work with Directors and the Business Relationship team to implement new processes and procedures.
- Streamline system usage and recommend efficiency improvements.
- Attend internal and cross-functional meetings as required.
- Support wider business initiatives and contribute to additional internal projects when needed.
- Champion the company’s mission and commitment to sustainability, proactively recommending improvements where appropriate.
What You’ll Need to Succeed
- Strong experience in client-facing account management and/or project management roles.
- Excellent communication, negotiation, and relationship-building skills.
- Proven ability to lead cross-functional teams and influence stakeholders.
- Strong organisational skills with the ability to manage multiple projects concurrently.
- A proactive, solutions-focused mindset.
- Experience within manufacturing, FMCG, or product development environments (desirable).
Personal Qualities
- Passionate and enthusiastic with positive energy.
- Confident decision-maker who stands by their judgement.
- Highly organised, detail-oriented, and deadline-driven.
- Tenacious, resilient, and adaptable.
- Strong negotiation and influencing skills.
- Excellent communicator with a collaborative working style.
- Proactive problem-solver with high emotional intelligence.
- A good sense of fun and a team-focused attitude.
Our Commitment to Sustainability
Our mission is to integrate sustainability into every aspect of our operations. We are committed to reducing our environmental impact, promoting sustainable practices across our supply chain, and leading by example to create a more sustainable future.
Salary:
Salary: £45,000 – £55,000 per year - Contract: Full-time, Permanent - Location: Chichester (in-person)
Benefits:
- 25 days’ holiday plus bank holidays, plus your birthday off
- Employee discount on Lower Lodge Candles products (in-store and online)
- Health Cash Plan (optical, dental, physiotherapy cashback)
- Flexible and hybrid working arrangements
- Company pension
- Free on-site parking
- Enhanced maternity leave
- Sick pay
- Referral programme
CCD are (part of the THF Group) and are an Equal Opportunities employer.
This is a fantastic opportunity for an ambitious professional to play a pivotal role in the continued growth of an exciting and purpose-driven company.
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