Field Service Engineer - South West (ID: ZCxE1G9U)

As our Field Service Engineer, you’ll be working alongside some of the most talented people in the coffee industry, within an organisation that sets the standard for sustainability, community impact, and employee development. Ethics, passion, integrity, and collaboration underpin everything we do, from creating innovative products for our customers to supporting projects with our coffee farmers. We believe our continued success is driven by great people. Want to be part of a dynamic, industry-leading team? Read on.

The Field Service Engineer will represent the business, installing, maintaining, and repairing coffee equipment across a diverse customer base.

No two days are the same. Your role will involve a mix of scheduled maintenance and reactive callouts for faults and breakdowns. Following comprehensive training, you’ll receive ongoing support from the Technical Team while maintaining a good level of autonomy in managing your daily schedule. Workloads are set realistically, allowing you to meet safety and regulatory standards while delivering excellent service to customers.

You’ll be responsible for responding promptly and efficiently to service calls, ensuring cost-effective solutions that meet customer expectations. Monitoring and managing spare parts will also form part of your role, ensuring stock levels align with company policy and support First Time Fix targets. Parts will be tailored to your region and equipment, with replenishment managed through a buy-box system.

While you’ll work independently on-site, you’ll be supported by an experienced team always available to assist when needed. Ongoing training will be provided to support your development.

Experience:

• At least one year of experience in a similar Field Service role (essential)
• Strong working knowledge of electrical and mechanical maintenance
• Proven experience in a customer-facing service environment
• Preferred Skills and Knowledge
• City & Guilds (or equivalent) in Electrical/Mechanical, or relevant hands-on experience
• Strong customer service and communication skills
• Ability to interpret technical diagrams and manuals
• Demonstrated ability to meet or exceed KPIs
• Full UK driving licence
• Personal Attributes
• Able to work independently and collaboratively
• Logical and methodical approach to problem-solving and fault-finding
• Excellent time management and reliability

Application: 

If this sounds like you, we’d love to hear from you. Click Apply and upload your CV

Equal Opportunities: 

We are committed to providing equal opportunities for all employees and applicants. We strive to create an inclusive environment where everyone can thrive and contribute fully, free from discrimination or harassment. All recruitment decisions are based on merit, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, colour, nationality, ethnicity, religion or belief, sex, or sexual orientation.

Benefits:

• 28 days annual leave (increasing with service) plus 4 public holidays,
• Service Vehicle
• Private Pension
• Private Medical
• Cashback Scheme
• Employee Assistance Programme
• Staff Discounts

Location: South West London and Surrey – ideally based in or near Epsom, Sutton, Dorking, or Kingston upon Thames
Job Type: Full-time, permanent. Monday to Friday, daytime hours, with weekend cover on a 1-in-4 rota
Salary: £34,000–£36,000 DOE, plus approximately 10% in overtime and performance-related bonus annually