IT Account Director (ID: PU7eTd12)

We’re looking for a passionate and enthusiastic individual to join our team during an exciting growth phase. The ideal candidate will be tech-savvy, customer-focused, and eager to -clients navigate their Digital Transformation journey. You’ll serve as a trusted advisor, building strong relationships with clients and presenting detailed technology roadmaps during face-to-face meetings (Monthly and Quarterly QBRs). Your efforts will contribute to achieving a high NPS score and improving the overall customer experience.

IT Account Director Key Responsibilities:

• Conduct QBRs (Quarterly Business Reviews) with clients
• Lead face-to-face meetings with clients to discuss progress and solutions
• Develop detailed technology roadmaps, including commercial recommendations
• Present technology roadmaps and proposals to clients
• Communicate technology and company changes effectively to clients
• Answer client queries related to their accounts
• Collect and act on client feedback to enhance the customer experience
• Stay up to date with industry trends, products, services, and technological developments
• Work closely with the technical team and Solutions Specialists to provide accurate, up-to-date technical advice
• Proactively work on internal operations to improve the overall customer experience

Qualifications & Experience:

• Strong interpersonal and relationship-building skills
• Experience presenting to and negotiating with C-level executives
• Ability to build strong rapport with clients across various sectors and company sizes
• Excellent presentation skills
• Track record of meeting KPIs and achieving business objectives
• Ability to explain complex technical concepts in a simple and positive way
• Experience in creating actionable technology roadmaps that align with clients’ business goals
• Solid technical knowledge of core products such as M365, Windows Server, Azure, antivirus, and security solutions (EDR, MFA, antispam, security reviews)
• 4+ years of experience working at an MSP or similar environment
• 4+ years of experience in customer success or account management, preferably in IT/Cyber Security

Additional Requirements:

• Valid driver’s license and own car
• Ability to work in a hybrid remote setup (based in Borehamwood, WD6)

Benefits:

• 24 days annual leave (increasing with service up to 29 days)
• Additional day off for your birthday
• Holiday buy/sell scheme
• Private Health Insurance (with discounted perks)
• Bupa Dental Plan
• Eye care contributions
• Pension scheme
• Staff incentives and recognition
• Flexitime and hybrid working options
• On-site parking and gym
• Employee mentoring program
• Enhanced maternity and paternity leave
• Free parking, transport links, and gym membership
• Salary: £50,000 - £55,000 per year

Application Questions:

• Can you describe a customer experience you’re proud of delivering?
• Where are you currently based?
• How many years of experience do you have in IT/Cyber Security Account Management?

Job Title: Customer Success Manager  -  Salary: £48,000 - £51,000 + £4,000 car allowance
OTE: Commission plan  -  Job Type: Full-time, Permanent  -  Location: Hybrid remote, Borehamwood, WD6

Reference ID: RSCCSM